Background
A global Fintech innovator, known for redefining digital banking, needed to stay focused on product and technology, not logistics. In 2021, they turned to EFM to take over the management of their global logistics operations so they could scale without distraction.
The Challenge
The client needed a logistics partner who could:
- Manage all transportation and supply chain logistics.
- Act as a liaison between suppliers and distribution centres.
- Oversee the secure distribution of high-value items like debit/credit cards and gift packaging.
- Support the rollout of a vending machine dispensing debit cards.
- Ensure full compliance with stringent financial industry security standards.
EFM’s Solution
EFM provided a turnkey logistics solution, including:
- Dedicated Team of 3 Logistics Experts: Fully aligned with the client’s operations and supported by executive board-level sponsorship.
- Supplier Management Integration: Acting as the single point of contact between suppliers and global distribution centres.
- In-House Customs Bond: Duties and taxes handled directly by EFM, speeding up customs clearance and improving compliance.
- Air, Ocean, and Road Freight Services: Flexible multi-modal shipping, backed by proactive, real-time communication.
- Secure PCI-Compliant Cargo Facilities: Full adherence to payment card industry (PCI) security standards for sensitive cargo.
- Customer and Operational SOPs: Standardised procedures to maintain quality, minimise risk, and ensure consistency.
- Global Network: End-to-end reach with logistics coverage in over 10 countries.
The Results
- Over 125 secure shipments delivered since 2021
- Internal logistics burden reduced
- On-time delivery performance
- Customs clearance delays cut
- Zero security breaches across all high-value shipments
- Operational errors reduced
- Enabled the successful deployment of card vending machines in Europe
